Shipping Policy

For Sendex Logistics

At Sendex Logistics, we aim to ensure timely and reliable delivery of all consignments supplied across India.

1. Order Processing Time

All orders are processed within 3–4 business days after confirmation of the order and successful payment processing.

Processing time may vary slightly during peak demand periods, public holidays, or due to operational circumstances.

2. Shipping & Delivery Time

Estimated delivery timelines range between 4–15 business days, depending upon the delivery location, transport route, accessibility, and logistics conditions.

Remote or high-demand regions may require additional transit time.

3. Free Shipping

We proudly offer Free Shipping Across India.
All shipping and logistics charges are already included in the product pricing unless stated otherwise.

4. Delivery Delays

While Sendex Logistics strives to deliver within the estimated timelines, delays caused by:

• Weather conditions

• Natural disruptions

• Transport restrictions

• Strikes or operational issues

• Government regulations

• Remote area accessibility

shall not be considered the liability of Sendex Logistics.

5. Damaged Shipment Reporting

Any damaged goods received during delivery must be reported within 48 hours of receipt along with clear photo and video proof for claim verification and processing.

Approved claims may be compensated through:

• Replacement goods in the next consignment, or

• Issuance of a credit note.

6. Incorrect Shipping Information

Customers and franchise partners are responsible for providing accurate delivery details. Sendex Logistics shall not be responsible for delays or failed deliveries arising due to incorrect or incomplete shipping information.

7. Jurisdiction

All shipping, supply, and delivery matters shall be governed under the jurisdiction of Jammu, Jammu & Kashmir, India.